The Wounded Warrior Ombudsmen serve as a local resource, facilitator, and problem solver for Service Members and their Families. Ombudsmen are located in the Medical Treatment Facility (MTF) and serve as a liaison between MEDCOM, the Soldier and Family member, the MTF commander, and the Warrior in Transition Unit (WTU) commander. The Ombudsman assists WTU and non-WTU Soldiers and their Families with medical related issues. The Wounded Soldier Family Hotline (WSFH) [(800) 984-8523] serves as a 24/7 resource to any beneficiary seeking assistance with a medical issue/concern including wounded, ill, and injured Soldiers, and military Caregivers. Whether you have questions about the Disability Evaluation System process, the VA Caregiver Program, or benefits, the WSFH and Ombudsmen are standing by to assist. If you are not in a community with an Ombudsman, please call the Wounded Soldier and Family Hotline at (800) 984-8523.
Carl R. Darnall Army Medical Center, 36065 Santa Fe Ave., Fort Hood, TX 76544